Refund policy
Return & Refund Policy
Last updated: October 2, 2026
At Vearo India, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect or otherwise eligible for return under this policy, please contact us within 3 days of delivery.
1. Return & Exchange Window
Eligible products may be requested for return or exchange within 3 days from the date of delivery.
To be eligible, the product must:
* Be unused and unworn;
* Be in its original condition;
* Have all original packaging, tags and accessories intact;
* Not show signs of damage, alteration, misuse or excessive handling; and
* Be accompanied by the relevant order details or proof of purchase.
Products that do not meet these conditions may not be eligible for return or exchange.
2. Damaged, Defective or Incorrect Products
If you receive:
* A damaged product;
* A defective product;
* The wrong product; or
* A product that is materially different from what you ordered,
please contact us within 3 days of delivery.
For damaged or defective products, we may request clear photographs or videos of the product and its packaging to help us verify the issue.
After verification, Vearo may, as applicable:
* Replace the product;
* Provide an exchange;
* Provide a refund; or
* Offer another appropriate resolution.
The resolution will depend on the nature of the issue, product availability and applicable law.
3. Change-of-Mind Returns
Eligible jewellery products may be returned within the 3-day return window if they meet all the return conditions mentioned above.
The product must be unused, unworn and returned in its original condition and packaging.
Products that have been worn, damaged, altered or otherwise used may not be accepted for a change-of-mind return.
4. Earrings
For hygiene and safety reasons, earrings are not eligible for return or exchange once delivered and opened/used, except where the product is:
* Damaged on arrival;
* Defective;
* Incorrectly supplied; or
* Materially different from the product ordered.
Any eligible issue with an earring must be reported within 3 days of delivery.
5. Products That May Not Be Eligible for Return
A return or exchange may be rejected where:
* The product has been worn or used;
* The product has been damaged after delivery;
* The product has been altered, modified or repaired;
* The product has been exposed to chemicals or substances that may damage the jewellery;
* Original packaging, tags or accessories are missing;
* The return request is made after the applicable 3-day period; or
* The product does not meet the eligibility requirements of this policy.
Nothing in this section limits any consumer rights available under applicable law.
6. How to Request a Return or Exchange
To request a return or exchange, contact us within 3 days of delivery at:
Email: vearoindia@gmail.com
Phone: +91 9811171123
Please include:
* Order number;
* Name used for the order;
* Product name;
* Reason for the return or exchange; and
* Clear photographs/videos where relevant.
Our team will review the request and provide further instructions.
Do not send a product back to us before receiving return instructions from our team.
7. Return Shipping
If the return or exchange is due to an incorrect, damaged or defective product, Vearo may arrange or reimburse the applicable return shipping, subject to verification.
For eligible change-of-mind returns, return shipping charges may be borne by the customer.
Any applicable shipping deductions will be communicated before the refund is processed.
8. Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
If a refund is approved, the applicable amount will be processed through the original payment method or another appropriate method, subject to payment provider processing timelines.
The time taken for the amount to reflect in your account may depend on your bank, card issuer or payment service provider.
Original shipping charges, COD charges or other non-refundable charges, where applicable, may not be refundable unless required by applicable law or where the issue is attributable to Vearo.
9. Exchanges
Where an exchange is approved, the replacement product will be shipped after the returned product has been received and verified, subject to availability.
If the requested replacement is unavailable, Vearo may offer an alternative product, store credit or refund, as applicable.
10. Sale and Promotional Products
Products purchased during special sales, promotional campaigns or clearance offers may be subject to specific return or exchange conditions communicated at the time of purchase.
Where no separate condition is communicated, this Return & Refund Policy will apply.
11. Jewellery Care
Jewellery should be handled according to the care instructions provided by Vearo.
Exposure to water, sweat, perfume, lotions, chemicals, chlorine, cleaning products and other substances may affect the appearance or finish of jewellery.
Damage or changes caused by improper use, accidents, normal wear and tear or failure to follow care instructions may not qualify as a manufacturing defect.
12. Cancellation of Orders
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests can only be accommodated where the order has not already been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and the applicable return procedure may apply.
13. Refunds for Unsuccessful Deliveries
If an order is returned to Vearo because of an incorrect address, refusal to accept delivery, repeated unsuccessful delivery attempts or other circumstances attributable to the customer, any refund will be subject to applicable shipping, return or other charges and applicable law.
For Cash on Delivery (COD) orders, any refund due will be processed through an appropriate method requested by Vearo.
14. Contact Us
For any questions regarding returns, exchanges or refunds, please contact:
Vearo India
New Delhi, Delhi – 110029
India
Email: vearoindia@gmail.com
Phone: +91 9811171123